Shipping Policy

Last updated: September 8, 2026

This policy is your delivery guide for purchases from Autovoth at autovoth.com. Because desks, tables, and lighting products can differ in size and fulfilment route, items from one order may travel separately. Questions can be sent to support@autovoth.com.

Before the parcel leaves

Our operating default is to prepare most paid orders within 1–3 business days. Weekends and public holidays are not business days. Verification, inventory availability, unusual demand, or other exceptional conditions can extend processing. We will use the contact details on the order if a material issue requires your attention.

What checkout tells you

Eligible destinations, shipping methods, charges, and estimated delivery windows appear at checkout before payment whenever available. Estimates are not guaranteed arrival dates. Carrier capacity, severe weather, remote destinations, customs review, and local disruptions can change the actual timing.

Tracking the journey

If tracking is available, it is sent to the email address or contact method linked to the order. A carrier may need up to 48 hours after the shipping notice to display its first scan. Multiple parcels may produce more than one tracking number.

Check the address carefully

Before paying, review the recipient name, street, apartment or unit, city, region, postal code, country, email, and phone number. Email us promptly if something is wrong. We will try to help, but a change cannot be guaranteed after fulfilment starts. Extra carrier costs caused by incomplete or incorrect customer-provided details may be charged to the customer where law permits.

One order, more than one box

Products may be dispatched from different fulfilment locations or packaged separately for safe transport. Separate parcels can arrive on different dates. We do not add a new shipping fee solely because an order is split after checkout.

Cross-border charges

Import duties, taxes, brokerage, or customs fees may be assessed by authorities or carriers in the destination country. Unless checkout specifically includes them, these charges are the recipient’s responsibility. Customs procedures can also delay delivery.

When tracking looks delayed

If tracking stops updating for an unusual period, first check the latest carrier information and any attempted-delivery notices. Then email support@autovoth.com with your order number and tracking details. We will review the information available and, when appropriate, coordinate with the carrier or fulfilment provider.

Delivered but not located

Check the delivery address, household members, nearby safe locations, building staff, and neighbors before contacting us. If the parcel is still missing, send the order number and carrier status to support@autovoth.com. Carrier investigations and available remedies vary by shipment.

Damage in transit

Keep the product, retail packaging, outer box, inserts, and shipping label. Contact us promptly with clear photographs of the item, packaging, label, and visible damage. This evidence helps us assess a replacement, refund, missing part, or carrier claim.

Refused, unclaimed, or returned parcels

If a parcel is refused, unclaimed, or returned because customer-supplied delivery information was incorrect, actual return or redelivery charges may be deducted from a refund where lawful. Original shipping charges are not refundable unless our error caused the return or law requires otherwise.

Shipping help

Include your order number when emailing support@autovoth.com.