Return & Refund Policy

Last updated: September 8, 2026

This policy describes how Autovoth handles return requests, exchanges, cancellations, and refunds for orders placed on autovoth.com. Rights that cannot be limited by applicable consumer law still apply.

Your return-request window

Our operating default is a 30-calendar-day return-request window beginning on the delivery date. A request must be sent before that window closes. Eligibility depends on the item’s condition and the rules below.

Condition matters

An eligible item should be unused, unaltered, and unassembled where reasonably possible, with all parts, hardware, accessories, manuals, protective materials, and original packaging. You will need the order number or other proof of purchase. Returns with missing components, signs of use, damage unrelated to delivery, or inadequate packaging may be refused or receive a reduced refund where permitted by law.

Request first, ship second

1. Email support@autovoth.com with the order number, item, and reason for return.
2. Wait for return authorization and the correct return location.
3. Pack every component securely and follow the supplied instructions.
4. Keep proof of shipment until the return is completed.

Do not send a parcel to an address found on the original package without authorization. Unapproved returns may be delayed, refused, or sent to the wrong facility.

Return transport costs

For a change-of-mind return, the customer generally pays return shipping. If we provide a label, its actual cost may be deducted from the refund where allowed. When an item is defective, damaged upon arrival, materially misdescribed, or not the item ordered, Autovoth will provide a reasonable remedy and cover appropriate return costs where required.

Furniture, lighting, and assembly

Before assembly, compare the parts with the instructions and inspect surfaces, electrical components, and hardware. If something is missing or damaged, stop assembly and contact us with photographs. Damage caused by incorrect assembly, modification, misuse, or failure to follow product instructions is not treated as transit damage, subject to mandatory rights.

Wrong, damaged, or incomplete orders

Contact us as soon as practical and, when possible, within 48 hours of delivery. Include photographs of the full item, issue, shipping carton, label, and relevant components. Depending on the facts, the resolution may be a replacement, missing part, repair option, refund, or another remedy required by law.

Items that cannot be returned

Returns are not accepted for gift cards, personalized or custom-made items, hazardous materials, goods marked final sale where lawful, or hygiene-sensitive goods after a sealed package is opened. Contact us before purchase if eligibility is unclear.

Exchanges

For an eligible change-of-mind exchange, the clearest process is usually to return the original item and place a separate order after approval. Do not reorder an item that arrived wrong or damaged until we review the case.

Order changes and cancellations

Email us promptly if you need to cancel or change an order. We will try to intercept it, but changes are not guaranteed once fulfilment begins. A shipped order must follow the return process.

Inspection and refund timing

We will inspect the received return and notify you of the decision. Approved refunds are sent to the original payment method, typically within 10 business days after approval. Banks and payment providers may require additional posting time. Original shipping is refundable only when our error or applicable law requires it.

If a refund has not appeared

If 15 business days have passed since approval, check with your bank or payment provider and then email support@autovoth.com.